We advise booking your service as soon as your flight details are confirmed to ensure availability. However, we do our best to accommodate last-minute reservations, subject to availability.

We comprehend the occasional inevitability of flight delays during travel. As a result, in the interest of accommodating such circumstances, our policy has been adapted to include a 60-minute grace period for airport arrivals, rather than the standard 15 minutes. Our team vigilantly tracks flight timings to ensure that your chauffeur is prepared and on standby, irrespective of any delay.

Your chauffeur will meet you in the arrivals hall, holding a sign with your name for easy identification. If for any reason you can’t find your chauffeur, please call the chauffeur assigned to you or contact our customer service.

Absolutely, our booking system is designed to allow for extra drop-off addresses. Please make sure to specify this when you are booking. Do keep in mind, however, that additional charges may apply for these added stops.

You can cancel your booking up to 36 hours before your scheduled pick-up time for a full refund. Cancellations within 36 hours may incur a cancellation fee.

Yes, we offers a range of services, including point-to-point transfers, event transportation, corporate services, and more. Explore our ‘Services’ page for more information.

Our passengers’ and chauffeurs’ health and safety are our utmost priority. We’ve put in place stringent sanitation protocols, ensuring every vehicle is thoroughly cleaned before and after each journey. Should you require, you have the option to request your chauffeur to wear a mask for added protection.

While we can’t guarantee a specific driver, we do our best to accommodate such requests. Please mention this during booking.

To prioritize the safety of your child, we provide child seats in our child-friendly limousine upon request. During the booking process, please specify your child's age so that we can offer the most suitable seat. It's important to note that all our child seats meet the required safety standards. We offer two types of child seats: the Urban Kanga for children aged 1 to 3 years old and the Mifold for children aged 4 to 7 years old. Additional charges may apply for the child seat service.

After successful payment, you will receive a receipt from your selected payment gateway. If you used Stripe, the receipt will be sent from Stripe, and if you used PayPal, the receipt will come from PayPal. However, if you need a receipt for claims purposes that includes our company logo, you can request one from our customer service team.

If you have accidentally left an item in one of our limousines, please contact us immediately. We understand the importance of your lost item and will make every effort to recover it for you.